Terms & Conditions — t299 Platform Rules

Acceptance of Terms

By accessing the t299 website, creating an account, depositing funds, or placing a wager, you acknowledge that you have read and understood these Terms & Conditions in their entirety and agree to be legally bound by them. These terms apply to all users of the t299 platform, including registered account holders, visitors, and any person who interacts with the platform in any capacity.

These Terms & Conditions should be read in conjunction with the t299 Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference into these terms and form part of the overall agreement between you and t299. In the event of any conflict between these Terms & Conditions and any other document, these Terms & Conditions shall prevail unless expressly stated otherwise.

t299 reserves the right to amend, update, or replace these Terms & Conditions at any time. Continued use of the platform following the publication of any amendment constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically.

Eligibility

Use of the t299 platform is restricted to individuals who meet all of the following eligibility criteria:

• You must be at least 21 years of age. t299 strictly enforces this age requirement and reserves the right to request documentary proof of age at any time.
• You must be a natural person acting on your own behalf. Corporate entities, trusts, and other legal structures may not register accounts.
• You must not be registered on any self-exclusion list or have previously been permanently excluded from t299.
• You must not be acting as an agent on behalf of another person.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

t299 is intended for use by players located in Bangladesh. By registering, you confirm that you are accessing the platform in a jurisdiction where online gambling is not explicitly prohibited for you personally. It is your sole responsibility to determine the legality of online gambling in your jurisdiction prior to registering an account.

Account Registration

3.1 Single Account Policy

Each individual may hold only one active account on t299 at any given time. Opening multiple accounts, whether using the same or different personal details, is strictly prohibited and constitutes a material breach of these Terms & Conditions. t299 reserves the right to close all duplicate accounts and void any associated balances, bonuses, or winnings without notice.

3.2 Accuracy of Information

You must provide accurate, complete, and truthful information during registration and must keep your account details up to date at all times. This includes your full legal name, date of birth, mobile number, and payment method details. t299 will not be liable for any losses arising from inaccurate information provided by you.

3.3 Account Security

You are solely responsible for maintaining the security and confidentiality of your t299 username and password. You must not share your login credentials with any third party under any circumstances. t299 will not be held responsible for any unauthorised access to your account resulting from your failure to maintain adequate security. If you suspect that your account has been accessed without your authorisation, you must notify t299 support immediately.

3.4 Account Verification (KYC)

t299 applies a Know Your Customer (KYC) process to all accounts. You may be required to submit supporting documentation — including a government-issued photo ID, proof of address, and proof of payment method — before deposits, withdrawals, or bonus activation can be processed. Failure to complete KYC verification within the timeframe requested by t299 may result in account restrictions.

Deposits & Withdrawals

4.1 Accepted Payment Methods

t299 accepts deposits and processes withdrawals through the following approved payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. All transactions are processed in Bangladeshi Taka (৳). t299 does not accept payments from third-party accounts — deposits must originate from a payment account registered in your own name.

4.2 Minimum Deposit

The minimum single deposit amount on t299 is ৳200. t299 reserves the right to modify this threshold at any time with reasonable notice provided through the platform. Maximum deposit limits may apply depending on your account tier and payment method.

4.3 Withdrawal Processing

Withdrawal requests are processed to the same payment method used for the corresponding deposit wherever possible. Before any withdrawal can be approved, your account must have completed the full KYC verification process, and any applicable bonus wagering requirements must have been satisfied in full. t299 aims to process verified withdrawal requests promptly, though processing times may vary depending on the payment provider.

4.4 Transaction Fees

t299 does not charge transaction fees on standard deposits or withdrawals. However, your payment provider (e.g., bKash or Nagad) may apply their own service charges, which are outside t299's control. You are responsible for any such third-party charges.

4.5 Declined Transactions

t299 reserves the right to decline or reverse any deposit or withdrawal transaction that it has reasonable grounds to believe is fraudulent, made in error, or in violation of these Terms & Conditions. In such cases, t299 will notify you of the declined transaction and the reason where permitted by applicable law.

Bonuses & Promotions

5.1 General Bonus Terms

All bonuses, free bets, free spins, cashback offers, and other promotional rewards offered by t299 are subject to specific terms and conditions that will be published alongside each individual promotion. In the absence of specific promotion terms, the following general principles apply.

5.2 Wagering Requirements

Bonus funds are subject to wagering requirements before they or any associated winnings may be withdrawn. The applicable wagering multiple will be stated clearly in the relevant promotion's terms. Wagering requirements must be met within the specified validity period. Unmet wagering requirements will result in the automatic expiry and removal of bonus funds and any winnings derived from them.

5.3 Eligible Games

Not all games on the t299 platform contribute equally to the fulfilment of bonus wagering requirements. The contribution percentage for each game type will be specified in the relevant promotion terms. Bets placed on games with a 0% contribution will not count toward wagering requirements.

5.4 Bonus Abuse

t299 actively monitors accounts for bonus abuse, which includes — but is not limited to — exploiting low house-edge games to fulfil wagering requirements, using multiple accounts to claim the same bonus multiple times, and systematically withdrawing bonus balances through hedged or low-risk betting strategies. t299 reserves the right to void bonuses and associated winnings, and to close accounts found to be engaged in bonus abuse.

5.5 Right to Modify or Withdraw Promotions

t299 reserves the right to modify, suspend, or permanently withdraw any promotion at any time without prior notice. Any modification will not affect bonuses already credited to your account prior to the modification, except where the modification is required to prevent fraud or abuse.

Game Rules & Betting

All casino games and sports betting markets available on t299 are governed by the individual rules published within each game or market, as provided by the respective game studio or data provider. In all cases, the rules of the specific game or market take precedence over any general description of the game type.

t299 sources its casino games from certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All games use certified random number generation (RNG) or live-dealer mechanics as appropriate. t299 does not manipulate game outcomes.

In the event of a technical fault or disconnection during a game round or live bet, t299 will apply the following general principles:

• If the outcome of the game round was determined before the disconnection, the result stands and the appropriate win or loss will be credited to or deducted from your account balance.
• If the disconnection occurred before the outcome was determined, the round may be voided and the bet stake returned to your account balance, at t299's sole discretion.
• In cricket betting and live sports markets, bets accepted before an event is suspended or cancelled will be settled according to the published settlement rules for that market.

t299 reserves the right to void any bet that was placed in error, accepted at a manifest incorrect price, or placed after the relevant event or game round had already concluded.

Prohibited Conduct

The following activities are strictly prohibited on the t299 platform. Any account found to be engaged in prohibited conduct will be subject to immediate suspension, permanent closure, and forfeiture of all balances and pending withdrawals:

• Multi-accounting: Registering or operating more than one account per individual.
• Identity fraud: Registering with false personal details or using another person's identity or payment credentials.
• Collusion: Cooperating with other players to gain an unfair advantage in any game or betting market.
• Use of automated tools: Using bots, scripts, artificial intelligence systems, or any automated software to interact with the t299 platform in place of a human player.
• Exploitation of errors: Deliberately exploiting software bugs, pricing errors, or technical malfunctions to gain an advantage. Any such gains are void and must be returned.
• Money laundering: Using the t299 platform as a vehicle to deposit, transfer, or withdraw funds derived from illegal activity. t299 cooperates fully with law enforcement and financial intelligence investigations.
• Chargebacks: Filing fraudulent chargebacks or payment disputes against legitimate t299 transactions. Accounts that file chargebacks without valid grounds will be permanently closed.
• Providing false KYC documents: Submitting forged, altered, or otherwise fraudulent documents in connection with the account verification process.

Responsible Gaming

t299 is committed to promoting responsible gambling practices and providing tools that allow players to manage their gambling activity. The following responsible gaming features are available to all registered account holders at any time:

• Deposit limits: Set a daily, weekly, or monthly cap on the total amount you may deposit into your t299 account.
• Loss limits: Restrict the total amount you may lose within a defined period.
• Session time limits: Set a maximum duration for individual gaming sessions, after which you will be automatically logged out.
• Cooling-off period: Temporarily suspend your account for a defined period between 24 hours and 30 days.
• Self-exclusion: Permanently or indefinitely exclude yourself from the t299 platform. Self-exclusion requests are irreversible for the duration specified.

These tools are accessible from within the account settings dashboard. If you believe your gambling is causing harm to yourself or others, we strongly encourage you to make use of these features and to seek guidance from a qualified counsellor. Please also review the t299 Responsible Gaming page for further resources and guidance.

Privacy & Data

t299 collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at t299.io/privacy-policy. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy.

t299 applies 256-bit SSL encryption to all data transmitted between your device and our servers. Account passwords are stored using industry-standard one-way hashing. t299 will never request your password through any channel other than the official login interface on the t299 platform.

t299 does not sell or rent your personal data to third parties for marketing purposes. Personal data may be shared with third-party service providers who assist t299 in operating the platform — including payment processors, KYC verification services, and fraud prevention systems — solely to the extent necessary to deliver those services.

Intellectual Property

All content on the t299 platform — including but not limited to the t299 brand name and logo, website design, layout, graphics, text, software, and game assets — is the intellectual property of t299 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the t299 platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to copy, reproduce, modify, distribute, publicly display, or create derivative works from any t299 content without the prior written consent of t299.

Game assets, logos, and branded materials belonging to third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — remain the exclusive property of their respective owners and are used on the t299 platform under licence.

Limitation of Liability

To the fullest extent permitted by applicable law, t299 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the t299 platform, including but not limited to:

• Loss of funds resulting from gambling activity on the platform.
• Technical interruptions, server downtime, or platform unavailability.
• Unauthorised access to your account resulting from your failure to maintain adequate security.
• Errors or delays in payment processing attributable to third-party payment providers.
• Loss or corruption of data.

t299 makes no warranty, express or implied, that the platform will be available without interruption, that it will be free from errors or viruses, or that any particular outcome will be achieved through use of the platform. The platform is provided on an "as is" and "as available" basis.

Nothing in these Terms & Conditions shall limit or exclude any liability that cannot be lawfully limited or excluded under applicable law.

Amendments to These Terms

t299 reserves the right to amend these Terms & Conditions at any time. When material changes are made, t299 will notify registered users by publishing a notice on the platform and updating the "Last Updated" date at the top of this document. Minor corrections, clarifications, or administrative updates may be made without specific notification.

Your continued use of the t299 platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to any amended terms, you must cease using the platform and may request the closure of your account by contacting support.

Governing Law & Disputes

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which t299 operates. Any dispute that cannot be resolved informally between you and t299 may be referred to binding arbitration in accordance with the applicable arbitration rules.

Before initiating any formal dispute resolution process, you agree to contact t299 support in good faith and allow a reasonable period for t299 to attempt to resolve the matter informally. The outcome of any game round determined by a certified RNG system is final and binding and is not subject to challenge or reversal except in the case of a demonstrable technical error.

Contact Us

If you have any questions about these Terms & Conditions, wish to raise a complaint, or need assistance with your account, please contact the t299 support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the t299 account dashboard
• WhatsApp: +880 1700 000000
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)

t299 aims to acknowledge all support enquiries within 24 hours and to resolve complaints within 5 business days. Complex or escalated matters may require additional time to investigate and resolve fully.