Responsible Gaming — Play With Confidence
t299 believes that online gaming should always be entertaining, never harmful. Our Responsible Gaming framework gives every player across Bangladesh the tools, knowledge, and support they need to stay in control of their gambling habits — including deposit limits, session time-outs, self-exclusion, and direct access to our 24/7 support team at any time.
Gaming Should Always Stay Fun
At t299, we take our responsibility to players seriously. We know that for the vast majority of our members across Dhaka, Chittagong, Sylhet, and beyond, online gaming is a leisure activity enjoyed in moderation. But we also recognise that for some individuals, gambling can develop into something that causes real harm — financial, emotional, or social.
That is why t299 has built a comprehensive responsible gaming programme into every layer of the platform. It is not an afterthought — it is a core part of how we operate. Every tool described on this page is available to all t299 players free of charge and can be activated at any time by contacting our support team.
We enforce a strict minimum age of 21 years for all players on the t299 platform. Age verification is mandatory at registration and during the KYC process. No player who cannot confirm they are aged 21 or above will be permitted to deposit, play, or withdraw.
Important: If at any point you feel that gambling is negatively affecting your life or the lives of those around you, please contact our support team immediately — we are available 24/7 and are here to help, not to judge. You can also activate a self-exclusion directly through your t299 account.
Six Ways t299 Keeps You Safe
Every responsible gaming tool listed below is available to all t299 players at no cost. Contact our 24/7 support team or navigate to your account settings to activate any of these protections immediately.
Set a daily, weekly, or monthly cap on how much you can deposit into your t299 account. Once your limit is reached, no further deposits will be accepted until the period resets. Limits can be reduced immediately but increases take 7 days to take effect — a deliberate cooling-off buffer that protects you when emotions are running high.
A loss limit caps the total amount you are permitted to lose over a defined period. If your net losses reach your chosen threshold, t299 will automatically suspend gaming activity for the remainder of that period. This tool is particularly effective at preventing the damaging cycle of chasing losses during a difficult session.
Define a maximum duration for each gaming session on t299. When your time limit is reached, the platform will display a clear notification and pause your session. You decide whether to continue or log out. Combined with reality check reminders — periodic pop-ups showing how long you have been playing — session limits make it easy to stay aware of time.
Need a short break from t299? A time-out suspends your account for a defined period — from 24 hours up to 6 weeks — during which you will not be able to log in, deposit, or play. Unlike self-exclusion, a time-out has a fixed end date. It is ideal for players who recognise they need a brief cooling-off period but intend to return to gaming responsibly.
Self-exclusion is a voluntary, binding agreement between you and t299 to suspend your account for an extended period. Options range from 30 days up to a permanent lifetime exclusion. During a self-exclusion period, your account is locked and t299 will not send you any marketing communications. To re-activate after a temporary period, a mandatory 24-hour reflection delay applies.
At any time, t299 players can request a full account activity report — including a complete history of deposits, withdrawals, game sessions, and time spent on the platform. Reviewing your activity data is one of the most effective ways to spot patterns of concern early, before a habit becomes a problem. Contact support to request your activity summary.
Setting Up Your Protection Tools
All responsible gaming tools at t299 can be activated quickly. Here is a step-by-step guide to setting up each protection measure on your account.
Log In to t299
Access your t299 account using your registered mobile number and password. Make sure you are using a secure private connection, especially if accessing from a mobile device using bKash or Nagad linked to your account.
Go to Account Settings
Navigate to your account dashboard and locate the "Responsible Gaming" or "Player Safety" section. This is where all limit controls, time-out options, and self-exclusion settings are housed. If you cannot locate it, contact our support team directly.
Choose Your Limit
Select the type of limit you want to apply — deposit, loss, session time, or time-out. Enter your chosen value and time period. The system will confirm your new limit and it will take effect immediately for reductions, or after the 7-day buffer for increases.
Confirm & Get Support
Confirm your selection. You will receive a notification confirming the change. If you need to activate self-exclusion or need urgent help, contact our 24/7 support team via live chat, WhatsApp, or email at [email protected] — we respond within minutes.
Warning Signs of Problem Gambling
Problem gambling does not always look the same. It can develop gradually and may not be immediately obvious — even to the person affected. The following warning signs are commonly associated with harmful gambling behaviour. If you recognise any of these in yourself or someone close to you, please reach out for support.
Recognising the signs early is the most important step. t299's support team is trained to discuss responsible gaming concerns confidentially and without judgment. There is no minimum threshold of "how bad it has to be" before you reach out — if something feels wrong, contact us.
Self-Assessment: Ask yourself the questions in the panel to the right. If you answer "yes" to two or more, we strongly encourage you to speak with our support team or activate a time-out or self-exclusion on your t299 account today.
Chasing losses: Continuing to play — often with increasing bet sizes — in an attempt to win back money already lost, rather than accepting the loss and stopping.
Gambling beyond your means: Depositing or spending money you cannot afford to lose — money set aside for rent, food, bKash bill payments, or other essential expenses.
Concealment: Hiding your gambling activity from family members, partners, or friends — or lying about the amount of time or money spent on gambling platforms.
Emotional dependence: Gambling to escape stress, anxiety, boredom, or difficult emotions — using gaming sessions as a coping mechanism rather than entertainment.
Neglecting responsibilities: Allowing gambling to interfere with work, studies, family commitments, or social relationships — missing important events or deadlines because of gaming.
Inability to stop: Repeatedly attempting to cut down or stop gambling but finding yourself returning — feeling restless or irritable when not gambling.
Ask Yourself These Questions
The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer honestly — this is for your benefit only.
Have you ever spent more money gambling than you originally planned for a single session?
Have you ever borrowed money, sold personal belongings, or used bill money to fund your gambling activity?
Have you ever felt the need to gamble with larger amounts of money in order to feel the same level of excitement?
Have you tried to stop or cut back on gambling more than once, but found yourself returning within a short period?
Has gambling caused arguments, tension, or distance between you and family members, a partner, or close friends?
Do you find yourself thinking about gambling when you are at work, school, or spending time with family — planning your next session or replaying previous losses?
Have you ever gambled as a way to escape problems, relieve stress, or deal with feelings of anxiety, loneliness, or depression?
After losing a significant amount, do you feel a strong compulsion to return to the platform as soon as possible to win the money back?
If you answered "yes" to two or more of the above questions, we encourage you to take action today. Contact our support team at [email protected], activate a time-out or self-exclusion through your t299 account settings, or seek guidance from a qualified counsellor. Taking the first step is always the hardest — and we are here to help you take it.
Responsible Gaming FAQs
We Are Always Here for You
If you need to talk to someone about your gambling, t299's support team is available around the clock. Reach us through any of the channels below — all conversations are treated with complete confidentiality.
Live Chat
Connect instantly with a t299 support agent 24 hours a day, 7 days a week through the live chat feature in your account dashboard. Our team is trained to handle responsible gaming requests with sensitivity and care. Available in English — responses within minutes.
Email Support
Send a detailed message to our support team at [email protected] at any time. Email is the best channel for formal requests such as activating a self-exclusion, submitting a data access request, or raising a responsible gaming complaint. We aim to respond within 48 hours.
Reach the t299 team on WhatsApp at +880 1700 000000. WhatsApp is a fast and familiar channel for players across Bangladesh and is fully supported by our responsible gaming team for limit requests, time-outs, and general welfare enquiries. Available 24/7 Bangladesh Standard Time (UTC+6).
Play Smart — Enjoy t299 Responsibly
Now that you know how t299 supports responsible gaming, explore everything our platform has to offer — from live cricket betting and 500+ slots to our full casino experience. Remember: gaming is entertainment, and t299 is here to keep it that way.
Gambling Involves Financial Risk
Online gambling is for adults aged 21 and above only. Always play with money you can afford to lose. Never gamble to escape problems or to recover losses. If gambling is affecting your wellbeing, please contact our support team at [email protected] or activate a self-exclusion through your account. t299 is committed to providing a safe, responsible, and enjoyable gaming environment for all players across Bangladesh.